01 Information We Collect

Personal Information You Provide

When you create an account, purchase a Membership or Limited Access Pass, or otherwise interact with the Site, we may collect the following categories of personal information:

• Identity Information: Full name, username or display name, date of birth (if applicable).
• Contact Information: Email address, telephone number, mailing address.
• Account Credentials: Password (stored in hashed/encrypted form) and security questions or recovery information.
• Professional Information: Job title, company or organizational affiliation, professional credentials (where relevant to your membership).
• Payment Information: Billing name, billing address, and payment card details (processed and stored by our third-party payment processor — see Section 5).
• User Content: Any comments, forum posts, messages, uploaded files, or other content you submit through the Site.
• Communications: Records of correspondence when you contact our support team, respond to surveys, or participate in promotions.

Information Collected Automatically

When you visit or interact with the Site, we may automatically collect:

• Device & Browser Information: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, links clicked, date and time of access, duration of sessions, referring/exit URLs, and content interaction patterns.
• Location Data: Approximate geographic location derived from your IP address.
• Cookies & Similar Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 7).

02 How We Collect Information

We collect personal information through the following means:

• Directly from you: When you register an account, make a purchase, fill out a form, contact support, post User Content, or participate in surveys or promotions.
• Automatically: Through cookies, server logs, analytics tools, and similar technologies when you browse or interact with the Site.
• From third parties: From payment processors (transaction confirmations and billing verification), analytics providers, advertising partners, and social media platforms (if you choose to link or log in through a social account).
• Through verification processes: When our administrators contact you by telephone or other means to verify the accuracy of your account information (see Section 4).

03 How We Use Your Information

We use the information we collect for the following purposes:

• Account Administration: To create and manage your account, process membership purchases, and authenticate your identity.
• Service Delivery: To provide, maintain, and improve the Site and membership services, including delivering Content you have purchased access to.
• Billing & Payments: To process transactions, send invoices and receipts, and manage recurring billing.
• Verification & Security: To verify the accuracy of your account information, detect and prevent fraud, and protect the security and integrity of the Site and our membership community.
• Communications: To send transactional emails (purchase confirmations, billing notices, account alerts), respond to your inquiries, and provide customer support.
• Marketing & Promotions: To send promotional communications about our services, new Content, and special offers — only where you have opted in or where otherwise permitted by law. You may opt out at any time (see Section 11).
• Analytics & Improvement: To analyze usage patterns, measure the effectiveness of our Content and features, and improve the Site experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, including New York State requirements.

04 Telephone Contact & Verification

As described in our Terms and Conditions, Islandog Media, LLC reserves the right to verify the accuracy of information you provide in connection with your account. This includes contacting you by telephone at the phone number associated with your account.

Our administrators and authorized staff may contact you by telephone for the following purposes:

• Confirming your identity and verifying account registration details.
• Clarifying or correcting inaccurate, incomplete, or inconsistent account information.
• Verifying professional credentials, organizational affiliations, or other profile data where relevant.
• Investigating potential violations of our Terms and Conditions.
• Addressing account security concerns or suspicious activity.
• Communicating important account-related notices that require direct confirmation.

By providing your telephone number during registration and agreeing to our Terms and Conditions, you consent to receiving such telephone calls from Islandog Media, LLC. These calls are limited to the administrative and verification purposes described above and are not marketing or telemarketing calls. However, if you have separately opted in to receive marketing communications by phone, we may also contact you for promotional purposes in accordance with applicable federal and New York State telemarketing laws.

05 Payment Information

All payment transactions — including recurring Membership charges and one-time Limited Access Pass purchases — are processed through our third-party payment processor. When you provide payment information at checkout:

• Your full credit card number, debit card number, or bank account details are transmitted directly to and stored by our payment processor. Islandog Media, LLC does not store your full payment card number on our servers.
• We may retain limited billing information (such as billing name, billing address, the last four digits of your card, card brand, and expiration date) for record-keeping, customer support, and fraud prevention purposes.
• Our payment processor is required to comply with the Payment Card Industry Data Security Standard (PCI DSS).

New York State sales tax and any applicable Monroe County local taxes are calculated and collected at the time of purchase as required by law.

06 Sharing & Disclosure

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf (payment processing, email delivery, hosting, analytics, customer support). These providers are contractually obligated to use your information only to perform the services we have engaged them for and to maintain appropriate security measures.
• Legal Requirements: When required by law, subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In connection with a merger, acquisition, sale of assets, reorganization, bankruptcy, or similar transaction involving Islandog Media, LLC, your information may be transferred to the acquiring or surviving entity. We will notify you of any such transfer and any choices you may have regarding your information.
• With Your Consent: We may share your information for purposes not described in this Privacy Policy if we obtain your express consent to do so.
• Aggregated or De-Identified Data: We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you for research, analytics, marketing, or other business purposes.

07 Cookies & Tracking Technologies

The Site uses cookies and similar technologies to enhance your experience, analyze usage, and support our operations. The types of cookies we use include:

• Essential Cookies: Required for the Site to function (authentication, session management, security). These cannot be disabled without impairing core functionality.
• Analytics Cookies: Help us understand how visitors interact with the Site (pages visited, time on site, navigation paths). We may use third-party analytics services such as Google Analytics.
• Functional Cookies: Remember your preferences and settings (language, display options) to personalize your experience.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns. These are only placed with your consent where required by law.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies; however, blocking essential cookies may prevent you from accessing certain features of the Site. For more information, see our Cookie Policy.

Do Not Track: Some browsers offer a “Do Not Track” (DNT) signal. There is currently no universally accepted standard for how websites should respond to DNT signals. At this time, the Site does not respond to DNT signals, but we will update this policy if a uniform standard is adopted.

08 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Active Accounts: For the duration of your Membership or until you delete your account, whichever comes first.
• Limited Access Pass Purchasers: For a reasonable period after your access expires, to support customer service, refund requests, and fraud prevention.
• Billing & Transaction Records: For a minimum of six (6) years after the transaction date, as required for tax, accounting, and legal compliance under New York State and federal law.
• Communications & Support Records: For a reasonable period to resolve disputes, enforce our agreements, and improve our services.
• Legal Obligations: As long as necessary to comply with applicable legal, regulatory, or contractual obligations.

When personal information is no longer needed for any of the purposes above, we will securely delete or anonymize it in accordance with our data retention procedures.

09 Data Security & the NY SHIELD Act

Islandog Media, LLC takes the security of your personal information seriously. In compliance with the New York Stop Hacks and Improve Electronic Data Security (SHIELD) Act (New York General Business Law § 899-bb), we maintain reasonable administrative, technical, and physical safeguards designed to protect your private information from unauthorized access, use, disclosure, alteration, or destruction.

Our security measures include, but are not limited to:

• Administrative Safeguards: Designating personnel responsible for security practices, conducting risk assessments, providing employee training on data handling, and selecting service providers capable of maintaining appropriate security.
• Technical Safeguards: Encryption of sensitive data in transit and at rest, secure authentication protocols, regular monitoring of systems for unauthorized access, and routine testing of security controls.
• Physical Safeguards: Restricting physical access to systems containing personal information, secure disposal of data when no longer needed, and controls to detect and prevent intrusions.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we commit to promptly addressing any security incidents in accordance with applicable law.

10 Data Breach Notification

In the event of a security breach involving your private information, Islandog Media, LLC will notify you in accordance with New York General Business Law § 899-aa (the New York Information Security Breach and Notification Act).

• Notification will be made in the most expedient time reasonable and without unreasonable delay, consistent with any measures necessary to determine the scope of the breach and restore the integrity of our systems.
• Notification may be provided by written notice, electronic notice (if you have consented to electronic communications), or by telephone, depending on the circumstances and the number of affected individuals.
• If the breach affects more than 5,000 New York residents, we will also notify the New York State Attorney General, the Department of State Division of Consumer Protection, and the State Police, as required by law.

11 Your Rights & Choices

You have the following rights and choices regarding your personal information:

• Access & Correction: You may access and update your account information at any time through your account settings. You may also contact us to request access to or correction of personal information we hold about you.
• Account Deletion: You may request deletion of your account and associated personal information by contacting us at support@islandogmedia.com. Please note that certain information may be retained as required by law or for legitimate business purposes (see Section 8).
• Marketing Opt-Out: You may unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in any marketing email or by contacting us. Please note that you will continue to receive transactional emails (billing confirmations, account alerts, security notices) even after opting out of marketing communications.
• Cookie Preferences: You may manage cookies through your browser settings as described in Section 7.
• Telephone Contact: While verification calls are an administrative function you consent to by creating an account, you may contact us to update or correct the telephone number on file. If you believe you are receiving calls in error, please reach out to support@islandogmedia.com.

To exercise any of these rights, contact us using the information in Section 16. We will respond to your request within a reasonable timeframe and in accordance with applicable New York State law.

12 Children’s Privacy

The Site and our membership services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided personal information to us, we will take steps to delete that information as promptly as possible. If you believe a child under 18 has submitted personal information through the Site, please contact us immediately at support@islandogmedia.com.

13 Third-Party Links & Services

The Site may contain links to third-party websites, services, or applications that are not operated or controlled by Islandog Media, LLC. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices, content, or security of any third-party sites. We encourage you to review the privacy policies of any third-party services you access through links on our Site.

14 International Users

The Site is operated from the United States, and your information is stored and processed in the United States. If you access the Site from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your country of residence. By using the Site, you consent to the transfer and processing of your information in the United States.

If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction with data protection laws that provide specific individual rights, please contact us at support@islandogmedia.com to discuss how we can accommodate your rights under applicable law.

15 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the revised Privacy Policy on the Site with an updated “Last Updated” date.
• Notify you by email or by a prominent notice on the Site at least 30 days before the changes take effect.

Your continued use of the Site after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you should discontinue your use of the Site and cancel your Membership.

16 Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: Islandog Media, LLC
• Email: support@islandogmedia.com
• Mailing Address: 90 New Tudor Road, Rochester, NY 14534

For complaints or inquiries related to your privacy rights under New York State law, you may also contact the New York State Attorney General’s Office at ag.ny.gov or by calling (800) 771-7755.

01 Definitions

Throughout these Terms, the following definitions apply:

• “Member” means any individual who has registered an account and purchased an active recurring membership plan.
• “Limited Access Purchaser” means any individual who has purchased a one-time Limited Access Pass for time-limited access to designated Content.
• “Membership” means a paid recurring subscription granting access to premium content, features, and services on the Site.
• “Limited Access Pass” means a one-time, non-recurring purchase granting temporary access to a specified subset of premium Content for a defined period.
• “Content” means all text, images, videos, audio, software, data, and other materials available through the Site.
• “User Content” means any content submitted, posted, or transmitted by a Member or Limited Access Purchaser through the Site.
• “Billing Cycle” means the recurring period (monthly or annual) for which recurring membership fees are charged.

02 Eligibility

To use the Site and purchase a Membership or Limited Access Pass, you must be at least 18 years of age (or the age of majority in your jurisdiction) and have the legal capacity to enter into a binding agreement. By registering, you represent and warrant that all information you provide is accurate, current, and complete.

If you are registering on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

03 Account Registration

You must create an account to access membership features or purchase a Limited Access Pass. You agree to:

• Provide accurate and complete registration information.
• Maintain the confidentiality of your login credentials.
• Notify us immediately of any unauthorized use of your account.
• Accept responsibility for all activity that occurs under your account.

We reserve the right to refuse registration, suspend, or terminate any account at our sole discretion.

Verification of Member Information. To maintain the integrity and security of our membership community, Islandog Media, LLC reserves the right to verify the accuracy of any information you provide during or after registration. This verification may include, but is not limited to:

• Contacting you by telephone at the phone number associated with your account to confirm your identity, verify account details, or clarify information you have submitted.
• Requesting additional documentation or identification to substantiate registration information.
• Reaching out via email or other contact methods on file to confirm the accuracy of your name, address, professional credentials, organizational affiliation, or other profile data.

Company administrators and authorized staff may initiate telephone or electronic contact with Members and Limited Access Purchasers at any time for the purposes of verifying information accuracy, investigating potential Terms violations, addressing account security concerns, or communicating important account-related notices. By creating an account, you consent to being contacted by Islandog Media, LLC administrators via the telephone number, email address, and other contact information you provide.

Failure to respond to reasonable verification requests, or the discovery of materially inaccurate, false, or misleading information in your account, may result in suspension or termination of your Membership or Limited Access Pass without refund.

04 Membership Plans & Pricing

Islandog Media, LLC may offer one or more recurring membership plans at its sole discretion. The availability, structure, and number of membership tiers — including whether multiple tiers are offered at all — is determined entirely by the Company and may change at any time without prior obligation to maintain any particular plan structure.

Where multiple membership tiers are offered, each tier may differ in price, features, access levels, and included Content as described on our pricing page at the time of purchase. Where only a single membership plan is offered, that plan constitutes the sole recurring membership option available.

We reserve the right to:

• Introduce, modify, consolidate, or discontinue any membership tier or plan at any time.
• Adjust the pricing, features, and Content included in any plan without obligation to maintain prior offerings.
• Offer different plans, pricing, or promotional rates to different users or user segments.
• Limit the availability of certain plans by geography, capacity, or any other criteria at our discretion.

Existing Members will be notified at least 30 days before any price increase or material reduction in features takes effect on their next Billing Cycle. If a plan you are subscribed to is discontinued, we will notify you in advance and may migrate your account to the most comparable available plan or offer you the option to cancel.

05 Limited Access Pass

In addition to recurring Membership plans, Islandog Media, LLC may offer a Limited Access Pass — a one-time, non-recurring purchase that grants temporary access to Content as determined by the Company at its sole discretion.

• Scope of Access: The Content accessible under a Limited Access Pass is determined entirely by Islandog Media, LLC and may include all, some, or a limited portion of the premium Content otherwise available to recurring Members. The specific Content, courses, resources, or features included in a Limited Access Pass will be identified at the time of purchase; however, the Company reserves the right to adjust, add to, or remove Content from the Limited Access Pass offering at any time. A Limited Access Pass does not guarantee access to any particular piece of Content, nor does it guarantee parity with any recurring Membership tier.
• Duration: Access under a Limited Access Pass is valid for a defined period (e.g., 24 hours, 7 days, or 30 days) as specified at the point of sale. Access expires automatically at the end of the stated period, with no automatic renewal or recurring charge.
• One-Time Payment: The Limited Access Pass requires a single payment at the time of purchase. No recurring charges will be applied to your payment method.
• Non-Transferable & Non-Refundable: Limited Access Passes are issued to the purchasing account only, may not be transferred, resold, or shared, and are non-refundable once access has been activated. If you have not yet activated your pass, you may request a refund within 48 hours of purchase.
• Upgrade Credit: If you purchase a recurring Membership within the active period of your Limited Access Pass, we may, at our discretion, apply a credit equal to the Limited Access Pass purchase price toward your first Billing Cycle.
• No Guarantee of Availability: Limited Access Passes may be offered on a limited-time or limited-quantity basis. The Company reserves the right to discontinue, modify, or reintroduce the Limited Access Pass offering at any time, and is under no obligation to offer Limited Access Passes at all.

06 Billing & Payment

By purchasing a Membership, you authorize Islandog Media, LLC to charge your designated payment method on a recurring basis at the start of each Billing Cycle. By purchasing a Limited Access Pass, you authorize a single charge at the time of purchase. All fees are quoted in United States Dollars (USD) and are exclusive of applicable New York State and local sales taxes unless otherwise stated.

• Payments are processed through our third-party payment processor. We do not store your full payment card details on our servers.
• If a recurring payment fails, we may attempt to re-charge the payment method. After three (3) failed attempts, your Membership may be suspended.
• You are responsible for keeping your payment information current.
• New York State sales tax and any applicable Monroe County local taxes will be calculated and applied at checkout as required by law.

07 Free Trials & Promotions

We may offer free trials or promotional pricing from time to time. Unless you cancel before the trial period ends, your Membership will automatically convert to a paid subscription at the standard rate. Free trials are limited to one per individual. We reserve the right to revoke trial access if abuse is detected.

Free trials do not apply to Limited Access Pass purchases.

08 Cancellation & Refunds

You may cancel your recurring Membership at any time through your account settings or by contacting us at support@islandogmedia.com.

• Monthly plans: Cancellation takes effect at the end of the current Billing Cycle. No partial-month refunds are provided.
• Annual plans: You may request a full refund within 14 days of your initial purchase or renewal. After this period, no refunds are issued, and your access continues through the end of the paid term.
• Limited Access Pass: Non-refundable once access has been activated. If access has not been activated, you may request a refund within 48 hours of purchase.

09 Permitted Use & Restrictions

Your Membership or Limited Access Pass grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site’s premium Content for your personal or internal business use. You agree not to:

• Share, transfer, or sell your account credentials to any third party.
• Copy, reproduce, distribute, or publicly display Content from the Site without prior written consent from Islandog Media, LLC.
• Use automated tools (bots, scrapers, crawlers) to access or download Content.
• Reverse-engineer, decompile, or attempt to extract source code from the Site.
• Use the Site for any unlawful, fraudulent, or harmful purpose.
• Interfere with or disrupt the integrity or performance of the Site.
• Download, cache, or store Content for use beyond the duration of your active Membership or Limited Access Pass period.

10 Intellectual Property

All Content, trademarks, logos, designs, and software on the Site are the exclusive property of Islandog Media, LLC or its licensors and are protected by federal and New York State copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any ownership rights to our Content or intellectual property.

Any feedback, suggestions, or ideas you provide to us may be used without obligation or compensation to you.

11 User Content

If the Site allows you to submit or share content (such as comments, forum posts, or uploads), you retain ownership of your User Content. However, by posting, you grant Islandog Media, LLC a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, display, and distribute your User Content in connection with operating the Site.

You represent that your User Content does not violate any third-party rights or applicable laws. We reserve the right to remove any User Content that violates these Terms.

12 Privacy & Data

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you consent to the collection, use, and sharing of your information as described in the Privacy Policy. Our data practices comply with applicable New York State privacy laws and the New York SHIELD Act (Stop Hacks and Improve Electronic Data Security Act).

We process payments through third-party processors and do not store complete payment card information on our servers. In the event of a data breach involving your private information, we will notify you in accordance with New York General Business Law § 899-aa.

13 Disclaimers & Limitation of Liability

The Site and all Content are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by the laws of the State of New York, Islandog Media, LLC and its members, managers, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site, Membership, or Limited Access Pass, including but not limited to loss of profits, data, or goodwill.

Our total aggregate liability for all claims arising out of or related to these Terms shall not exceed the amount you paid to Islandog Media, LLC for your Membership or Limited Access Pass in the twelve (12) months preceding the claim.

14 Indemnification

You agree to indemnify, defend, and hold harmless Islandog Media, LLC, its members, managers, affiliates, and their respective officers, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Site, your violation of these Terms, or your violation of any third-party rights.

15 Termination & Suspension

We may suspend or terminate your Membership, Limited Access Pass, and access to the Site, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or for any other reason at our sole discretion.

Upon termination:

• Your right to access premium Content ceases immediately.
• Any outstanding fees remain due and payable.
• Provisions that by their nature should survive termination (including Sections 10, 13, 14, and 17) will remain in effect.

16 Modifications to Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will notify you by email or by posting a prominent notice on the Site at least 30 days before the changes take effect. Your continued use of the Site after the effective date constitutes your acceptance of the revised Terms.

If you do not agree to the updated Terms, you must cancel your Membership before the changes take effect. For Limited Access Purchasers, updated Terms apply to any future purchases.

17 Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms shall be resolved through the following process:

• Informal Resolution: You agree to first contact us at support@islandogmedia.com and attempt to resolve the dispute informally for at least 30 days.
• Binding Arbitration: If the dispute cannot be resolved informally, it shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, conducted in Rochester, Monroe County, New York.
• Class Action Waiver: To the fullest extent permitted by New York law, you agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action.

Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction located in Monroe County, New York.

18 General Provisions

• Governing Law: These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to conflict-of-law principles. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Monroe County, New York, and you consent to the personal jurisdiction of such courts.
• Severability: If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction in New York, the remaining provisions shall continue in full force and effect.
• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Islandog Media, LLC regarding the subject matter herein and supersede all prior agreements, representations, and understandings.
• Waiver: Our failure to enforce any provision of these Terms shall not be construed as a waiver of that provision or any other provision.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. Islandog Media, LLC may assign its rights and obligations freely, including in connection with a merger, acquisition, or sale of assets.
• Force Majeure: We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, government actions, pandemics, natural disasters, or infrastructure failures.
• Electronic Communications: By creating an account, you consent to receive electronic communications from us (e.g., email, notices posted on the Site). You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing, consistent with New York’s Electronic Signatures and Records Act (ESRA).

19 Contact Information

If you have any questions about these Terms, please contact us:

• Company: Islandog Media, LLC
• Email: support@islandogmedia.com
• Mailing Address: 90 New Tudor Road, Rochester, NY 14534